ResNet
Broadband for the Country Man
Support
Frequently Asked
Questions:
What is the cost of internet service from
ResNet?
The pricing is here.
How do I contact ResNet?
You can call us at (765)
761-2049 or you can email us at customerservice@respawnpointnetwork.com. Click here to get to
our contact page.
What equipment do I need?
We will provide the
equipment that you need to connect to the internet. We will install a CPE on
your house that is aimed at our nearest AP (access point). Then we will run an
ether net cable from the CPE to you computer or router. That is all that is
needed. You will then be connected 24/7. We suggest that you install a firewall
and antivirus software to minimize hacker activity. We can provide free
software for that purpose; Zonealarm, Adaware, AVG, and Spybot are all
available for download and free to use. We can install them for a fee if you
desire,
Where do I send my check?
We are not currently
accepting credit or debit cards. We accept checks, money orders and cash. If
you wish to pay with cash please drop by our office in
Send checks or money
orders to:
ResNet
What should I do if my internet is down?
I'm not going to say,
send us an e-mail or visit our website. Call us at (765) 761-2049 and give us
your name and address. We will work with you to determine if the outage is just
at your location or in a larger area. We will post an area outage on our
website blog. We try to resolve all internet outages within a couple of hours
if possible. Our goal is to have no outages at all. If you can get on-line you
can click here to send us a problem report. We are
notified immediately when a report is sent.
What do I do if I do not know if the
problem is my computer or the internet equipment?
We have the equipment to
test your internet connection right up to your computer or router. Please file
a report here or call us at (765) 762-9255. We
will test your connection and let you know if it is working. We will make sure
it is working. If that does not clear up your problem please contact us and we
will visit your house to check the internet equipment if needed. We can also
service your router or computer as well but will have to charge for that
service. Click here
for our service prices. We want to eliminate the "it's their problem not
us" merry-go-round.
What should I do if the internet is slow?
Go to www.speedtest.net
and run the test. The download number should be at or near 2.0 Mbs and the
upload number should be at or near 0.5 Mbs. Make sure you are not downloading
something on another computer on your network otherwise the rates will be
lower.
What happens if I am late on this month's
payment?
Our policy is here under terms and conditions. Please either e-mail us at (customerservice@respawnpointnetwork.com) or call us at (765) 761-2049 to make arrangements.
How can I get help on my internet or
computer problem?
We have a troubleshooting page here.
This gives the troubleshooting steps some basic problems. We add additional
problems as we have the time.
How can I protect my computer and router
during a storm?
When you know a storm is approaching
unplug the cat5 cable that comes into your house from the little black box
marked POE. You should also unplug the power from the POE. When the storm is
over you should plug the two back in. You will have to wait a couple of minutes
before the internet is restored. You may have to unplug and restart your router
after you have restored the POE connections.
Technical Support here
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